Football fans frustrated by attempts to gain access to new ACC Network

Football fans frustrated by attempts to gain access to new ACC Network


STUDIO, PAIGE WHY CAN’T EVERYONE
WATCH THE GAME?>>IT ALSO REGULATES BACK TO THE
LAUNCH OF THE ACC NETWORK. IT WILL CARRY CLEMSON FOOTBALL
GAMES. RIGHT NOW, SOME SPECTRUM
CUSTOMERS SAY THEY’RE JUMPING
THROUGH HOOPS TO GET THE NEW
NETWORK BEFORE THE GAME
THURSDAY. UPSTATE SPECTRUM CUSTOMERS ARE
SPENDING A LOT OF TIME ON THE
PHONE JUST TO WATCH TV.>>CALLING ABOUT THE ACC NETWORK
CHANNEL LAUNCH.>>WE’VE HEARD FROM DOZENS OF
SPECTRUM CUSTOMERS AROUND THE
UPSTATE. FRUSTRATED ABOUT THE ACC NETWORK
ON SPECTRUM, AND THE CLEMSON
FOOTBALL GAMES THEY’RE IN DANGER
OF MISSING.>>THEY’RE TAKING ADVANTAGE OF
THE CLEMSON DRAW. I MEAN WE’RE NATIONAL
CHAMPIONSHIPS. EVERYONE WANTS TO WATCH THE GAME
AND NOW THEY HAVE A MONOPOLY ON
THE CHANNEL.>>A CHANNEL LEISA STILL DOESN’T
HAVE, 7739 11:24 AUTOMATED
— STILL DOESN’T HAVE.>>THIS CHANNEL IS NOT AVAILABLE
ON THE LEGACY PACKAGES.>>WE SAT WITH HER AS SHE TALKED
TO A SPECTRUM REP ABOUT HOW TO
GET IT, WE HAVE THE CHANNEL YOU
CAN GET IT BUT YOU HAVE TO GIVE
UP THE PROMO.>>LEISA’S STORY MIRRORS THAT OF
OTHER UPSTATE SPECTRUM CUSTOMERS
PREVIOUSLY WITH TIME WARNER OR
WITH OLDER ACCOUNTS, CUSTOMER
SERVICE REPS ARE TELLING HER THE
CHARTER CABLE PACKAGE SHE HAS IS TOO OLD. SHE NEEDS TO CHANGE TO A
SPECTRUM PACKAGE BUT THAT’S
GOING TO COST HER PROMOTIONAL
DISCOUNTS SHE’S GETTING NOW.>>THAT’S GOING TO INCREASE YOUR
BILL BY $51.>>BUT THAT PRICE ISN’T THE SAME
FOR ALL CUSTOMERS SOME NEED TO
UPGRADE EQUIPMENT OR PAY FOR
DIFFERENT CHANNEL PACKAGES WHICH
COULD YIELD DIFFERENT PRICE
INCREASES.>>IT’S HARD BECAUSE I DO THINK
CHARTER SPECTRUM IS A GOOD
COMPANY THEIR INTERNET IS
, LIABLE THEIR TV CHANNELS ARE
, RELIABLE I DON’T HAVE A REASON
, TO CHANGE BUT THIS IS CRAZY.  
 
 
 
>>WE DID REACH OUT TO SPECTRUM. THEY TOLD TELL US THE ACCN
WASN’

About the Author: Garret Beatty

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